United CEO Defends Staff’s Violent “Reaccomodation” Of “Belligerent” Passenger
by Tyler Durden
ZeroHedge.com
Apr 11, 2017
In a letter to employees, United CEO Oscar Munoz said he was “upset to see and hear about what happened,” but defended his staff’s actions because the passenger had been “disruptive and belligerent.” It seems not acquiescing to a computer’s decision to select you for ‘reaccomodation’ is “disruptive” and warrants violence?
As The BBC reports, Mr Munoz has faced criticism on social media for his response to the incident.
He told staff in the private email that he was “upset to see and hear about what happened” but defended United employees.
“Our employees followed established procedures for dealing with situations like this,” the Associated Press quoted the email as saying.
“While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.”
Mr Munoz wrote that the passenger refused to voluntarily leave the plane, with staff “left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight”.
The Rest…HERE
