Stop Stonewalling Me, US Air
Hey, US Air
by Kathryn Muratore
November 6, 2010
ATTN: Customer Relations
4000 E Sky Harbor Blvd
Phoenix, AZ 85034
Dear Sir or Madam:
I am surprised that I have not heard back from you regarding the letter dated Oct 25th that I sent to you and also posted on the internet. A similar letter that I sent to Orbitz has received a response even though Orbitz does not provide a mailing address specific for customer service and the letter was mailed to their headquarters in Chicago.
To re-cap, I am writing regarding my plans for Christmas travel with my family from Washington, DC to [a city in] CA. I purchased my tickets on your airline but recently learned that BWI has backscatter scanners as primary screening for all passengers. Since I was not alerted of this gross invasion of privacy when I purchased my tickets, I am hoping that you will address this in one of two ways:
Refund the entire amount of my ticket so that I can use the money to make alternative arrangements.
Or, cover my expenses to fly to BWI from another airport without the scanners installed so that I can make the flight that I’ve already paid for.
Orbitz has already agreed to waive their own fees to accommodate my situation.
Once again, I must reiterate that solving my holiday travel plans is only part of what I hope to accomplish by writing to you. This is a much bigger issue, and I was in tears earlier today as I contemplated the corner that the airline industry has backed me into. Since I wrote the previous letter, things have gotten worse, not better. Last Friday, the TSA announced that it will be using a much more aggressive “pat down” on passengers that “opt out” of the scanners. The scanners enable a complete stranger to see me and my child naked. This is a breach of my 4th Amendment right to security in my own person. As the TSA has pointed out, this is not mandatory, because I can choose to undergo a pat-down instead. However, a pat-down is still a violation of my 4th Amendment rights. But now, the new pat down is nothing short of sexual assault and molestation.
So my choices are: