‘Momentary IT glitch’ lasting just 15 MINUTES is blamed for chaos at airports worldwide as check-in desk computers crash leaving huge queues of furious passengers
Problems reported in London, Frankfurt, Paris and Melbourne among others
Passengers are reporting huge delays at check in desks at a number of airports
The computer system said to be hit by the glitch is used by 125 airlines
By ANTHONY JOSEPH and RICHARD SPILLETT
DAILYMAIL.COM
28 September 2017
Airline passengers are suffering major disruption at airports around the world after a computer programme which handles passenger check in systems crashed.
Queues formed at check-in desks worldwide this morning after the computer system used by more than 100 airlines crashed.
Problems have been reported at London’s Heathrow and Gatwick airports, as well as Charles de Gaulle Paris, Washington DC, Baltimore, Melbourne, Changi in Singapore, Johannesburg and Zurich.
The check-in system which went down is run by Amadeus Altea, which services 64% of the Star Alliance flights, 75% of One World and 53% of the Sky Team, including BA, AirFrance, KLM and Lufthansa.
The problem was described by one airport as a ‘momentary glitch’, with backup systems kicking in after quarter of an hour – but scores of flights around the world were delayed.
Passengers were left standing in long queues at airports around the world as the computer problems caused gridlock.
One passenger wrote: ‘If your entire system is down at REAGAN airport in DC, does that mean the planes aren’t leaving on time?’
Another added: ‘After 10 min of standing in queue, the Lufthansa system in the whole Frankfurt airport stops working. Fun’
One tweeted from London: ‘When you’ve been looking forward to your holiday all year and then all computers at airport crash as you are checking in. ALL SERVERS DOWN’
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