BA blames its global IT meltdown on a ‘power supply issue’ as it extends the cancellation of flights from Gatwick and Heathrow to MIDNIGHT (while furious passengers can’t even get their bags back)
All BA flights from Heathrow and Gatwick are cancelled for the rest of the day due to ‘major IT system failure’
BA chief executive Alex Cruz said the ‘power supply issue’ had affected all check-in and operational systems
Some passengers said captain and gate staff at Gatwick Airport believe airline could be under ‘cyber attack’
It is feared it could take days for services to return to normal and for BA to clear the backlog of passengers
Furious customers have complained of being ‘abandoned’ by staff at airports, lack of information from BA
By EKIN KARASIN and JAY AKBAR
DailyMail.com
27 May 2017
Thousands of British Airways passengers are now scrambling for somewhere to stay after a global computer system crash left them stranded ahead of the busy Bank holiday weekend.
BA said a ‘power supply issue’ was the reason why all flights from Heathrow and Gatwick were cancelled for the rest of the day.
Chief executive Alex Cruz said the crash affected all check-in and operational systems, adding: ‘We believe the root cause was a power-supply issue and we have no evidence of any cyber attack.’
Earlier, the airline said flights would be running after 6pm – meaning passengers turning up for their evening journeys now face a mad scramble to book overnight hotel stays or organise transport back home.
Furious fliers across the UK, the US, Rome, Belfast and Lisbon – to name but a few – have been warned to expect days of chaos after enduring hours stuck in ‘huge’ check-in lines before being turned away.
BA operates hundreds of flights from the two London airports on a typical day – and both are major hubs for worldwide travel.
The Rest…HERE
