‘We will do better’: United CEO testifies in front of Congress and AGAIN apologizes for passenger drag fiasco
United Airlines CEO is testifying on Capitol Hill on Tuesday in Washington DC
His appearance comes nearly a month after David Dao was dragged off plane
United recently settled with Dao for an undisclosed amount of money
DailyMail.com
2 May 2017
United Airlines CEO Oscar Munoz pledged that his airline ‘will do better’ as he was grilled by Congress over the passenger drag scandal.
Tuesday’s hearing by the House Transportation Committee comes almost a month after United sparked worldwide outrage when passenger Dr. David Dao was violently dragged off a flight after refusing to give up his seat to a crew member.
Munoz apologized for the incident again at Capitol Hill, admitting that ‘No customer should be treated the way Mr. Dao was.’
The CEO then discussed some of the changes United had introduced in the wake of the incident, promising: ‘We will do better.’
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