“I’m Sorry, We’ll Fix This”: United CEO Issues Apology To Passenger And Everyone Else

Tuesday, April 11, 2017
By Paul Martin

by Tyler Durden
Apr 11, 2017

Hopefully putting an end to the media event that has gripped America’s attention over the past 24 hours, the CEO of United Continental, Oscar Munoz, has finally apologized for the airline’s handling of a Chinese-American passenger who was forcibly dragged out of a flight in Chicago, an incident which caused media outrage and cost the airline over a billion dollars in market cap as traders dumped its shares on fears of a Chinese backlash.

“I deeply apologize to the customer forcibly removed and to all the customers aboard,” Munoz said in a tweeted statement on Tuesday afternoon. “No one should ever be mistreated this way.”

“I want you to know that we take full responsibility and we will work to make it right,” Munoz said, promising a review or airline’s policies on crew movement, volunteer incentives, oversold flights and interactions with law enforcement, to be concluded by the end of April.

“It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again,” Munoz said.

For many Americans (and Chinese), however, it may be too little too late.

The Rest…HERE

2 Responses to ““I’m Sorry, We’ll Fix This”: United CEO Issues Apology To Passenger And Everyone Else”

  1. laura ann

    The man needs to sue or settle out of court. Airlines can all go busted for all I care. I encourage others to quit flying and putting up with the B.S. body searches.

  2. Parson

    The friendly skies of United? Really?

    America treats its citizens shamefully, we’re all criminals! Our country is slowly being cannibalized by totalitarianism! We’re the world’s biggest concentration camp, and life is becoming–as the poor passenger’s suffering illustrated, unbearable! Bad enough we’re raped just to board an airplane, but torture?

    I hope everyone boycotts United…. Many friends and family members all agree, we will, from now on, fly other air carriers or stay home.


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