The world’s busiest airport just told the TSA to shape up or be replaced by private security…(About Time!)
Benjamin Zhang
BusinessInsider.com
Feb. 19, 2016
Atlanta’s Hartsfield-Jackson International Airport, the world’s busiest, has issued a warning to the US Transportation Safety Administration to get its act together or be replaced.
According to a letter from Hartsfield-Jackson general manager Miguel Southwell to TSA Administrator Peter Neffenger, the airport’s security screening checkpoints are woefully understaffed with no sign of significant improvement in sight.
The letter, obtained from a source by Aaron Diamant of Atlanta’s WSB-TV, was dated February 12. The TSA confirmed to Business Insider that it has received the letter and is evaluating it.
In the letter, Southwell says the chronic staffing shortages are leading to wait times of over half an hour at the TSA checkpoints. If things don’t change, the airport will bring in private security personnel under the TSA’s Screening Partnership Program, he warns.
“Several times throughout the day from May to October 2015, wait times (at TSA checkpoints) exceeding 35 minutes were not uncommon,” Southwell wrote. “This is unacceptable as reflected in the customer service surveys of our hub carrier Delta Air Lines.”
“This morning as I write this letter, wait times up to 52 minutes were experienced between 6:00 am and 6:30 am,” he added.
‘Dreading’ 2016
The Rest…HERE
