American satisfaction with federal government hits lowest point ever recorded by survey

Sunday, February 22, 2015
By Paul Martin

by: J. D. Heyes
Saturday, February 21, 2015

The one area where Americans share a truly bipartisan opinion is how they view their government, which is to say, not very favorably.

According to MarketWatch, Americans’ dissatisfaction — hatred, even — of the federal government is the highest it has ever been, as measured by the American Customer Satisfaction Index, or ACSI. According to the organization’s most recent 2014 report, citizen satisfaction with government has declined for the second straight year.

“Americans are less satisfied with services of the U.S. federal government for a second consecutive year, as citizen satisfaction recedes 2.6% to an ACSI score of 64.4 (scale of 0 to 100). Satisfaction with federal services overall now dips below the score of 65.4 in 2010 when this measure showed similar erosion,” the report states.

The average across all industries is 75 out of 100, MarketWatch noted.

The current ACSI score for the federal government is the lowest across 40 different industries, including cable companies, airlines and others that generally receive a fair amount of criticism, either for poor service, high prices or other issues.

The Rest…HERE

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